Services & Equipment

Sight Information Points

These are held at various locations once every month to give:

  • support services to people with low vision
  • equipment to assist with daily living
  • information on benefits and concessions
  • information on social and educational opportunities

Resource Centre

Herts Vision Loss runs a Resource Centre in Welwyn Garden City, where there is a selection of equipment and gadgets to help visually impaired people with their daily living needs.

Equipment Exhibitions

There are a number of exhibitions per annum at various locations and the times and locations are advertised as widely as possible. See the latest information on the News and Events page.

Home Visiting

We have around 65 – 70 volunteers who visit blind or partially sighted people in their homes to help with daily living needs, such as small practical tasks (e.g. reading, responding to mail, paying bills etc) or just providing some welcome social contact. This service can be invaluable in reducing social isolation and loneliness.

Hospital Information

We service Information Points including upkeep of information trolleys, through staff and volunteers, in eye clinics in the county (Lister, QE2, St Albans, Hemel Hempstead, Hertford County and Watford). We also provide information to the Harlow, Barnet and Potters Bar (Moorfields satellite) hospitals. The purpose of the service is to assist patients in eye clinics with support and information and to help eye clinic staff with activities.

Sight Line

The Sight-Line is a help/advice line for blind and partially sighted people, their families and/or carers, as well as health and other professional staff. It can give information about equipment and Herts Vision Loss services as well as signpost callers to other sources of information and help. The Sight Line operates from 10.00 to 1.00 Monday to Thursday and the number is 01707 324680.

HertsHelp Advocacy Service

Herts Vision Loss works in partnership with the Herts Help Advocacy, to offer an advocacy service to anybody who feels they would benefit from the support of an independent advocate. An advocate can help you get your voice heard about all sorts of issues, such as dealing with social services or your housing provider, or complaining about health services.

The service is provided by Will Davis, who is a qualified Community Advocate working with the HertsHelp Advocacy Service. The service embraces the National Advocacy Charter, which is a set of best practice principles that guides how advocates work with people to help them get their voice heard. It can often be daunting for someone to deal with big organisations such as councils, health services or housing associations when they feel they are not being listened to. An advocate can attend all sorts of meetings with people and write letters on their behalf, he can also help them to make sure people have their rights and entitlements met. People’s confidence and assertiveness grow as a result of having an advocate at their side to support them.

If you feel you could benefit from advocacy support please call Herts Help Advocacy on 0300 123 4044. The service is free and you can either refer yourself or ask somebody else to do it on your behalf. Alternatively you can  download the short referral form via the following link:-

Ears for Eyes Counselling Service

HVL are pleased to announce the launch of a much needed free of charge Counselling Service for people in the Hertfordshire area recently diagnosed or those living with a sight condition. This service is also open to carers and relatives who maybe affected by what sight loss brings.

Anyone wishing to use this service will be invited to an initial assessment with our fully qualified counsellor Vanessa Browell, to discuss their situation and to see if counselling is the right course of action at this time.

Counselling is provided to suit circumstances, bearing in mind the Coronavirus pandemic.

In the first instance please contact Vanessa by phone or email, both of which are confidential. Contact will usually be made within five working days. If counselling is the way forward, the client will be offered 6-12 weekly sessions and if needed this will be extended.

If you have any questions you can contact Vanessa by phone on our Sightline number, or by email at, both are confidential.